About Katheryn
Enterprise discipline, small-business care.
Katheryn Armstrong founded Holistic Customer Solutions in 2022 to bring the kind of automated, process-driven programs she built at the enterprise level to small businesses, nonprofits and entrepreneurs. She is based in Oakland County, Michigan, and works with businesses across Metro Detroit and the US.
Experience
Where the approach comes from
2011 to present
Global Corporate Manager, consumer customer experience
Leads consumer customer experience for a global enterprise, including its move onto cloud-based, process-driven platforms that automate how multi-channel interactions and cases are routed and managed. The result has been more efficient service centers, better resolution rates, and customer satisfaction that rose through automation and quality-assurance scoring.
2022 to present
Founder, Holistic Customer Solutions
Building sustainable, automated marketing and customer-experience programs for entrepreneurs, small businesses and nonprofits, each one defined, documented and reported on monthly.
2025 to present
Licensed real estate agent in Michigan
Working in real estate every day gives her first-hand knowledge of the tools and strategies agents rely on to succeed in today’s digital-first market: CRM and lead follow-up, email drip campaigns, social media marketing, online reviews and a client experience that keeps referrals coming.
What that experience brings to you
Automation that removes busywork
Not the personal touch. The repetitive steps run on their own so the human moments get more attention.
Processes anyone can follow
Clear, written steps that a new team member, a temporary helper or a future hire can pick up on day one.
Quality measured, not assumed
Every program is tracked and reported, so you can see what’s working and what to change.
What I believe
Good support shouldn’t depend on any one person’s memory, including mine. I build systems you own, write everything down, and report on it every month, so you always know what you’re getting.
Katheryn Armstrong, Founder
