Marketing and service systems for growing businesses
Grow the business. Work less.
Sustainable, automated marketing and client-service programs for entrepreneurs, small businesses and nonprofits. We build the system once, write it down and report on it every month, so your business keeps growing without needing more of your hours.
Based in Oakland County, Michigan. Serving Metro Detroit businesses first, and clients across the US.
Why it matters
Growth stalls when everything depends on you.
Help by the hour can’t be planned
When you pay for time instead of results, it’s hard to budget, measure what you got, or hand the work to someone else.
Knowledge lives in one head
When the steps aren’t written down, nothing can be delegated or automated, and every task waits for the one person who knows how.
Marketing is the first thing to slip
When you’re busy serving clients, posts, emails and follow-up go quiet. A few months later, so does the pipeline.
How we work
Built once. Then it runs.
Sustainable means the work keeps going on a busy week, a sick day or a vacation. Every program we build has four parts.
Automated where it helps
Scheduling, follow-up sequences and routine tasks run on their own, so your personal attention goes where it counts.
Defined services
Every plan lists its deliverables, limits and turnaround times, so you always know what you’re getting.
Documented and yours
An operations manual you own, and every account set up in your name. Nothing is locked in anyone else’s head or login.
Reported monthly
One clear report each month: what went out, what came back, and what we’ll adjust next.
What we build
Marketing and service programs that keep running
Pick one area to start, or build the full system over time. Every plan is shaped around your business.
- Social media management: planned, branded posts on a schedule
- Email marketing and client retention: newsletters, follow-up sequences and review requests
- CRM and automation setup: contacts organized, workflows that run themselves
- Website care: content kept current
- Operations manual: every process written down and owned by you
- Operations and coverage support: inbox, calendar and vendor coordination
Who we work with
Local first, wherever you are
Our focus is entrepreneurs and small businesses in Oakland County and across Metro Detroit, where we can sit down at your table and learn how your business really runs. Every program also works remotely, so we support clients anywhere in the US.
- Entrepreneurs and solo founders
- Small businesses with a growing team
- Nonprofits that need steady donor and community outreach
- Real estate agents and other independent professionals
Meet Katheryn
Enterprise discipline, small-business care
Katheryn Armstrong founded Holistic Customer Solutions in 2022 after years leading customer-experience programs at the enterprise level. She brings the same automation, process and quality measurement to businesses that don’t have a corporate budget.
Tell us where your time is going.
We’ll put together a proposal with clear deliverables and a clear investment, built around your business.
